Corsair Continues Its Service Quality Lead Over Rivals Achieves Industry Leading 96% TAT, Sub-1% RMA Queries

Corsair starts operations in Raipur along with 22 service centers across India, offers service through telephonic, e-mail and logistic support to remote areas. Kaizen Infoserve’s splendid performance resulted in achieving 96% TAT.

NEW DELHI, India – December 1, 2014 – Corsair®, a worldwide designer of high-performance components to the PC hardware market, today announced that it continues the lead in quantifiable service quality over its rivals by achieving a industry leading 96% TAT (turnaround time) of 7 to 10 days. Corsair also announced that its authorized service partner Kaizen Infoserve has been its partner-in-success in this customer-centric endeavor. Kaizen with a strong network of 22 service centers across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair’s customer satisfaction drive.

Corsair today is one of the top consumer digital brand in India focused on high-quality customer experience“, said M A MannanCountry Manager – India at Corsair Memory. Kaizen has been one of our pillars of strength in this customer-focused effort and our 7years association with Kaizen is fructuous to customers in providing time bound quality service. As a trend setter in quantifiable service support, Corsair has more to offer to the valued customers in near future with able assistance from Kaizen.”

Incoming RMA of Corsair products are very less i.e. less than 1% of the sales figures which is remarkable and again industry leading figure.

New policy and initiatives on replacement of Corsair products by Kaizen

  • Implementation of HUB process by maintaining stocks for RMA replacement and fast moving SKUs at New Delhi, Kolkata and Secunderabad
  • Instant replacement offered at above locations which have resulted in TAT improvement in Tier II and Tier III cities and towns.
  • Introduction of new policy of replacement within 24 hours has received great positive response.

Servicing of Corsair range of products takes place at their hub -Taiwan following a uniform and industry standard service policy and provides support for partners and the customers. Customers and partners can reach Kaizen through toll free number 1800 425 5464 or Kaizen Infoserve supports services like RMA status update, service center information, RMA generation, product warranty validation, technical and compatibility related issues on the same day.

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About Corsair

Founded in 1994, Corsair supplies high performance products purchased primarily by PC gaming enthusiasts who build their own PCs or buy pre-assembled customized systems. The company’s award-winning products include DDR3 memory upgrades, mobile storage drives, power supply units, solid-state drives, PC speakers, gaming headsets, gaming keyboards, laser gaming mice, system monitoring and control devices, PC cooling products, and computer cases.

About Kaizen Infoserve 

Kaizen provides an integrated model of Remote and RTB/ Field support for a wide range of IT products and associated software, applications and technologies. The support plans are customized to suit requirements and service levels for different clients. Kaizen services are available from level 1 to level 4 and include Excellence Centre services for certain clients indicating highest level of technical expertise available on that product in India. Whether you are an OEM manufacturer, an EMS company, an Outsourcer, a Distributor, a large corporation or a Retail Chain, Kaizen can partner with you and provide required solution

Copyright © 2013 Corsair Components, Inc. All rights reserved. Corsair, the sails logo, Carbide Series, Dominator, Flash Voyager, Graphite Series, and Vengeance, are registered trademarks and Air Series, Force Series, GS Series, Hydro Series, and Voyager Air are trademarks of Corsair in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice.


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