The COVID-19 Pandemic: Making the case for Remote Infrastructure Management Tools

June 25, 2020

BENGALURU, India – June 25, 2020 –The COVID-19 pandemic has impacted the way we live, conduct business, travel and socialize across the world. It has impacted all forms of interaction especially at workplaces and has ushered in the era of remote working or what is colloquially know as work from home. Such a disaster has not been witnessed on a global scale except for the Spanish flu of 1918. The way we live and conduct business is going to change for a long time to come. Yet, technology has once again proven to be a savior when it comes to business continuity.

 

With most enterprises keeping skeleton crews onsite and reduced employee rosters, it becomes crucial to ensure that business continuity is maintained above par. Remote Infrastructure Management (RIM) comes to the rescue during such times. It keeps crucial IT Infrastructure up and running ensures business continuity and keeps the engine of the economy running smoothly. Using these tools administrators don’t have to let social distancing norms impact their operational capabilities. They gain the capabilities to remotely manage, monitor and remedy any issues that arise or threaten to reach critical mass. The advantage of implementing RIM in an organization is to centralize the monitoring and maintenance of your IT setup. Remote Infrastructure Management covers data centres, workstations, servers, network devices, storage devices, IT security devices and the entire array of assets that form an enterprises IT Infrastructure. The outcome of implementing RIM is that it accelerates efficiency, productivity, improves customer satisfaction, mitigates risk and improves on traditional infrastructure delivery.

 

“The current pandemic has placed immense pressure on an enterprise’s, IT infrastructure and efficiencies. RIM toolsets and products have greatly contributed to easing these pressures by offering companies the capability to rapidly enable remedial actions while keeping their business backbones up and running with a high level of continuity.” said Satish Kumar V, CEO at EverestIMS Technologies

 

Remote Infrastructure Management – not an option, but an essential

  1. Customized & Modular Services: RIM offers customized and enterprise specific services based on an organization’s business needs and requirements.
  2. Access to Latest Technology: Cloud based services on offer today are updated, best-of-breed and don’t need any location based intervention. Companies get access to the latest and greatest versions of the toolsets that they need, exactly when they need it. The outcomes is an organization that enjoys efficient and effective services.
  3. 24*7 Support: IT infrastructure tends to fail when you need it the most. Enterprises need a solution that is available 24X7. RIM provides an efficient solution by ensuring 24*7*365 day support.

 

Satish further added “RIM solutions allows enterprises to concentrate on their core businesses without inflating their IT budgets. At EverestIMS Technologies, our products support the systems that keep Communication, Services, IT, backbones and enterprises running in these inclement times. We possess a highly effective Remote Access Tool that allows a stakeholder to control a network remotely. Things like authorizing which user has permissions to access specific devices and what commands can be fired through them are just a few of the RIM specific features that it possesses. We look toward making RIM easy and stress free for enterprises of all sizes.”

 

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About EverestIMS

EverestIMS Technologies Pvt. Ltd. (EverestIMS), is an Indian software product company with a rich market experience in the I&O and Digital Transformation space, while being rooted to the Make in India ethos. EverestIMS specializes in providing integrated IT products and solutions empowering organizations to deliver enhanced services to their end-users while addressing core business needs. EverestIMS currently offers a host of products and solutions that target Large Enterprises, Telecoms, Government, BFSI, SMBs, E Commerce and a host of others. www.everestims.com


Infraon Desk V2.5 by EverestIMS Technologies a Startup India company, gets certified in 13 Processes of Pink Elephant

May 7, 2020

Infraon Desk V2.5 passed the Pink VERIFY 2011 ITIL processes test for 13 processes, up from its earlier 7 process certification, and is now authorized to use the certification logo for this powerful Service Management tool

BENGALURU, India – May 7, 2020 – EverestIMS Technologies Pvt Ltd (EverestIMS), an Indian software product company with a rich market experience in the I&O and Digital Transformation space, recently received an upgraded ITIL compatible certification from Pink Elephant for Infraon Desk V2.5.

EverestIMS is delighted to announce that Infraon Desk V2.5 has successfully passed the criteria for PinkVERIFY Toolsets, demonstrating 100% of the required functionality and documentation sets for 13 Pink-defined ITIL processes.Prior to this the product had been certified for 7 processes. Since then, EverestIMS had put in consummate efforts towards thrusting the product for a high level of 11 process certifications. Pink Elephant is the world’s leading IT Service Management education and consulting provider.

The Pink Elephant certification is held in the highest regards amongst the entire technology community and is recognized as a beacon of quality and trust. They assessed the Infraon DeskV2.5 tool and confirmed its compatibility in the following ITIL 2011 processes.

  • Asset Management
  • Availability Management
  • Change Management
  • Event Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Request Fulfilment
  • Release & Deployment Management
  • Service Asset & Configuration Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management

Speaking about the certification, Satish Kumar V, CEO at EverestIMS Technologies said: EverestIMS Technologies has once again proven its commitment to providing best practice compatible solutions for its customers. This enhanced Pink VERIFY certification for Infraon DeskV2.5 from 7 to 13 processes demonstrates how EverestIMS understands the importance and value of working to best practices for IT Service Management. As a company rooted in the Make in India ethos we are always looking out to push the envelope in terms of excellence and competitiveness which India thrives upon“.

PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process, meeting 100 percent of the general, core and integration suitability requirements.

Deepak Gupta, VP – ITSM who helms this product, further added, Since we last successfully completed PinkVERIFY for our product, there has been considerable innovation and development of our features and toolsets to ensure not only that customers’ changing technological and operational needs continue to be met, but also, that our product fully aligns with ITIL to ensure its processes can be easily adopted. It is important for EverestIMS that we have this independent assessment to confirm our adherence to ITIL“.

Feature-rich Infraon Desk V2.5 allows customers to have an added advantage in hassle-free installation and integration of any existing tool. It enables users to streamline ticket collection and assign it to respective technicians manually or automatically. In case of incidents, it directly notifies the desired staff/technician through emails and mobile texts. With its unified and centralized platform, Infraon Desk V2.5, helps organizations in delivering a seamless customer support.

In addition to the above processes, Infraon Desk V2.5 brings to the table a slew of powerful features like Workflow Automation, Multi-Channel communication, SLA & Penalty Management, Collaboration & Field Service and a host of others. To ensure vast customer accessibility, it is also available in SaaS and On-Premise options with Flexible license models that ensure enterprises can derive options that perfectly match their enterprise needs.What this brings to the table is a complete slew of features that ensure companies can satisfy their service management needs through an Indian product rather than look outwards. This powerfully boosts the Make in India initiative towards crucial success that the country needs.

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About EverestIMS

Everest IMS Technologies Pvt. Ltd. (Everest), is an Indian product company rooted to the Make in India ethos. Everest was founded by a group of technocrats who have been working together for over 14 years and have a combined experience of close to 100+ years in the I&O scape. With a rich market experience in the I&O space, the company has built its widespread presence across the country through its product portfolio. The organization specializes in providing integrated IT solutions to empower corporations and enterprises to deliver enhanced services to their end-users.


EverestIMS Technologies Releases the Infraon Product Suite at its Partner Symposium

March 16, 2020

BANGKOK, Thailand/BENGALURU, India – March 16, 2020 – EverestIMS Technologies Pvt Ltd (EverestIMS), released the latest version of the Infraon Product Suite at its Partner Symposium hosted at Hilton, Embassy Golf Links, Bengaluru, on 19th February 2020. In terms of product evolution, the next version of the “Everest Product Suite” will now be called the “Infraon Product Suite”. It will also sport a fresh, new visual identity, logo and tagline. The new name “Infraon” will now prefix all products, frameworks and solution sets that the company will release in future.

EverestIMS Technologies prides itself on two things – a vibrant and strong partner network plus products that deliver cutting edge solutions to an array of customers. And what better occasion to launch the latest version of the integrated Infraon Product Suite than a platform with all partners being present.

The Infraon product suite features a set of fully integrated products containing Monitoring, Tracking and Automation products, namely Infraon IMS, Infraon Desk and Infraon NCCM. With a very powerful integrated CMDB, this suit will be a game changer in transforming customer’s monitoring and automation challenges.

The Infraon Suite brings IT, Services and compliance together under the ambit of a single offering. The name Infraon crystalizes the term ‘Infrastructure Online’ which translates into IT becoming a key driver of business. The brand evolution is part of the company’s strategy targeted to emphasize the strength of its integrated product suite which lay the foundation for enterprise digital transformation. The partners were enthused by this announcement and reflected upon the fact that such a deeply integrated suite was the need of the hour and there were very few tools in the market that offered such a slew of in-depth features.

The Infraon Suite can be used by businesses across any industry vertical with single or multi-location presence. It now offers a unique insight driven product for enterprise, telecom, government, BFSI, healthcare and many other vertical customers. It lays the foundation for Digital Transformation and ultimately shifts the role of IT from a business supporter to a business driver.

V Satish Kumar, CEO, EverestIMS said “We have always been a product driven company and recently integrated our Infraon Product Suite as a single unified offering. Our partners had been requesting for such an offering and we decided to move full speed ahead with this. It was quite exciting because we gained more insights about our products, customers and partner needs in the process. This is just the first step. We will continue to release more exciting features in the months to come“.

The Partner Symposium was a grand success where partners shared insights, gave testimonials and discussed future market opportunities.

About EverestIMS Technologies

EverestIMS Technologies (Everest) is an Indian product company. Everest is a veteran in the IoT space with exemplary experience in digital transformation across industries and enterprises. The company is founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years in the I&O scape. With a rich market experience in the I&O space, the company has built its widespread presence across the country through its product portfolio. The organization specializes in providing integrated IT solutions to empower corporations and enterprises to deliver enhanced services to their end-users.

For more information, visit: www.everestims.com


EverestIMS showcases the Infraon OSS Suite at Digital Transformation Middle East at Dubai; Helps Telcos and Communication Service Providers in Digital Transformation

February 27, 2020

BANGKOK, Thailand / BENGALURU, India – February 27, 2020 – EverestIMS Technologies Pvt Ltd (EverestIMS), an Indian product company with a rich market experience in the I&O and Digital Transformation space, recently participated in TM Forum’s Digital Transformation Middle East held at Dubai, UAE. EverestIMS showcased its ‘Infraon OSS Product Suite and Infraon Service Manager‘ while sharing crucial insights on how their products help Telcos and Communication Service Providers in digital transformation.

DTME was an overwhelming success in Dubai. It was geared towards finding out how industry leaders are transforming their operating environment to be ready for a 5G society. As TM Forum’s flagship conference for the Middle East, this event bought together industry thought-leaders and practitioners together to collaborate and share for two intensive days. The event saw 252 attendees, 93 unique companies, and 34 countries being represented.

The EverestIMS team showcased the Infraon OSS Suite to an eager audience while discussing how EverestIMS products help re-imagine customer experiences and engagement with AI, along with developing a winning digital operating model.

Satish Kumar V CEO at EverestIMS said, “DTME has provided us a great platform to make industry leaders and professionals aware about the Infraon OSS Product Suite. The event helped us to network with fellow communication service providers and showcase Infraon’s capabilities for the Telco space. It was a great experience to be part of DTME while gaining from numerous experiences and sharing ours too.”

Some of the largest communication service providers and suppliers from across the globe came together to candidly share the lessons they have learned in accelerating their internal digital transformation; overcoming organizational, technical and operational roadblocks for a culture of innovation.

The event touched upon an array of the features ranging from virtualization, simplification, automation, and truly data-driven intelligence, to the radical shift in the role of technology, organizational design, and culture needed to serve a new generation of B2B and B2C customers.

The EverestIMS team came away with a host of rich experiences while paving the way for myriad new business opportunities and partnerships.

About EverestIMS Technologies

EverestIMS Technologies (Everest) is an Indian product company. Everest is a veteran in the IoT space with exemplary experience in digital transformation across industries and enterprises. The company is founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years in the I&O scape. With a rich market experience in the I&O space, the company has built its widespread presence across the country through its distinctive product portfolio. The organization specializes in providing integrated IT solutions to empower corporations and enterprises to deliver enhanced services to their end-users.

For more information, visit: www.everestims.com


EverestIMS provides insights on Everest’s Product Suite at CEBIT ASEAN Thailand 2019

December 23, 2019

BANGKOK, Thailand / BENGALURU, India – December 23, 2019 – EverestIMS Technologies Pvt Ltd (Everest), an Indian product company with a rich market experience in the I&O and Digital Transformation space, recently participated in CEBIT ASEAN 2019 event held at the IMPACT Exhibition and Convention Center in Bangkok, Thailand and shared crucial insights on Digital Transformation and how Everest’s products are aligned to the upcoming market trends.

CEBIT ASEAN Thailand is a significant platform for technology vendors to exhibit their upcoming world class solutions for ASEAN region. This year, the event featured up to 200 exhibiting companies from 12 countries. The event witnessed leading technology brands from across the world, specializing in business solutions, cyber security, data and cloud, IoT and smart solutions. It also brought together the start-up community, SMEs, corporations, government agencies, incubators, investors and VCs. There were more than 80 speakers and 8000+ industry peers in attendance.

EverestIMS team interacted with a wide range of professionals across the technology industry spectrum and provided deep insights on Everest’s products. The products were well-accepted by the industry leaders. Srikanth Audina, Director Technology at EverestIMS said, “Thailand is one among the Southeast Asian countries, where digital economy is expected to play a critical role in every industrial sector. Considering the facts that digitization is estimated to contribute 25 percent to Thailand’s GDP by 2027, we at EverestIMS exhibited our software products which can help organizations in their digital transformation journey. With our Infraon Product Suite, enterprises can stay ahead in the market by transforming their operational processes, business models and improving their customer experience.”

Satish Kumar V, CEO at EverestIMS Technologies said, “We were extremely enthusiastic to be a part of CEBIT ASEAN 2019 event. It is the top innovation and digitization business platform for IT professionals and decision-makers, from start-ups to SMEs. The event served as a meeting place for the technology and digital industry, for business expansion and knowledge fulfillment, helping us in exploring numerous opportunities while gaining insight into the ASEAN market trends and innovations.”

EverestIMS Technologies builds innovative products & software tools with a flexible and feature-rich framework. The products play a crucial role in driving digital initiatives. With its extensive product line and multiple certifications, EverestIMS holds a strong position in the Indian I/O space.

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 About EverestIMS Technologies

EverestIMS Technologies (Everest) is an Indian product company. Everest is a veteran in the IoT space with exemplary experience in digital transformation across industries and enterprises. The company is founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years in the I&O scape. With a rich market experience in the I&O space, the company has built its widespread presence across the country through its distinctive product portfolio. The organization specializes in providing integrated IT solutions to empower corporations and enterprises to deliver enhanced services to their end-users.

For more information, visit: www.everestims.com


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