Madhya Pradesh BSNL improves it’s Customer Service Experience; Ensures 99% SLA Adherence with EverestIMS

July 30, 2018

EverestIMS ensured minimal downtime, real-time monitoring and hawk-eye view of the entire BSNL network across Madhya Pradesh, thereby creating satisfied and happy customer base yet again, for another Telco giant in India

BENGALURU, India – July 30, 2018 – EverestIMS Technologies Pvt Ltd (Everest), an Indian software product company specialized in providing software offerings for Unified IT Infra Management and ITSM, this time has successfully equipped the most prominent Indian Telco brand, BSNL with a one-stop solution. Everest’s integrated solution, Infrastructure Management Suite (IMS) and ITILv3 based Ticketing Engine (Service Manager) helped BSNL to ensure maximum service quality along with SLA management.

BSNL, was earlier facing major hassles in managing business IT network present across multiple locations in Madhya Pradesh (MP). The BSNL network service link connectivity is spread across thousands of locations within the state through two of its prestigious clients, namely MP SWAN and MP High Court. However, in no time, customers started to complain about disrupted services, interrupted connectivity and heavy downtime -raising serious questions on the quality of services being provided by BSNL.

BSNL (MP) was looking for an integrated and comprehensive tool, which allows with a hawk-eye view of all links across the state. Along with reports and dashboards aligned to their specific business needs, the tool must have the capability to manage SLAs of incidents that are detected or received from any customer site. They wanted a solution that not only minimizes downtime, but also monitors network/link connectivity in real time, thereby offering better customer satisfaction with uninterrupted services.

Everest’s integrated solution of Everest Infrastructure Management Suite (IMS) and ITILv3 based Ticketing Engine (Service Manager) helped resolve BSNL’s painstaking customer experience and ensure superior service delivery. Everest’s multi-tenant capability, clubbed with an inbuilt Service Desk was perfect for BSNL’s criteria of implementation of the tool through a RIMS (Remote Infrastructure Managed Services) setup managed by a 3rd party partner. BSNL now can proactively monitor the health & performance of all the links providing connectivity to all its customers spread across the state.

Mr Satish Kumar V, CEO at Everest said, “BSNL was not in a position to compromise with the customer experience under any circumstances. Everest caught BSNL’s core IT team’s attention quicker than expected, through its accurate, real-time monitoring capabilities, customized reports & unified dashboards enabling seamless monitoring of the entire BSNL network at a glance. Our strategic partnership with Shivam Associates helped us in providing a 360 degree business solution – the integrated tool from our end and a 24×7 NOC service from their side. We are pleased to serve BSNL with a comprehensive, integrated tool to manage all the links across the state.”

Key benefits leveraged by BSNL: 

  • Flexible RIMS Model: Enables collation of raw data through multiple data collection points located at various customer sites. The collated data is then sent to a centralized Network Operations Center (NOC) for detailed analysis to generate processed reports.
  • Automatic Network/Link Failure Detection: On occurrence of any link failure or other network connectivity issue, alarms are raised automatically and immediate email / SMS notifications are sent to the concerned NOC Engineer.

Mr Shiv Wadhwa, CEO at Shivam Associates said, “Our unique partnership with EverestIMS Technologies enabled BSNL (Madhya Pradesh) achieve an almost 100% SLA. Everest’s adaptive Infrastructure Management Suite and Service Manager engine combined together into an integrated solution followed by our NOC services, made a great combo to instantly overcome BSNL’s most critical pain point of meeting customer SLAs. This not just boosted their service quality but almost nullified end user complaints. We are happy that they are now able to optimally make use of their business network without any downtime and better respond to the customer service requests with the help of Everest’s one-stop solution and a 24×7 NOC service provided by us. The simplicity & easy-to-use nature of implemented Everest solution, backed by product training proved to be a game-changer in BSNL’s case.”

He further added “Shivam Associates in association with EverestIMS Technologies looks forward to providing potential solution offerings to help businesses deliver maximum performance.”

Mr Mahesh Shukla, CGMT at BSNL (Bhopal) said, “EverestIMS’ integrated solution gave us a one-stop platform. A unique combination of proactive health & performance monitoring, simplified management and semi-automated decision-taking mechanism which helped us in taking better-informed decisions with regards to IT network and service management. It’s incredible to see how two separate tools (Everest IMS and Everest SM) unified on a single platform can act so much in sync to seamlessly take care of multiple facets of an entire business having a multi-location presence. From network connectivity, automatic ticket logging, auto-alerting & escalation, self-discovering new devices & backing up device configuration, managing field engineers to meeting internal & vendor, these tool together can literally do everything. This solution has truly helped us rectify the actual problems and cut down on unnecessary recurring costs.

Shivam Associates has been instrumental in connecting the dots to make this a success story. We are pleased to be now associated with BSNL, the most trusted Telco brand of India.” further added by Mr Satish.

By building products which are flexible with a feature-rich framework, Everest has been providing solutions to most of the known Telco brands, making it obvious that the company holds a strong position in this industry space.

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About BSNL

BSNL is one of the largest & leading public sector units providing comprehensive range of telecom services in India. It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), in October 2000.

About Shivam Associates

Shivam Associates is a key channel player in Bhopal Madhya Pradesh, with a strong presence in the State Government space.

About EverestIMS Technologies

EverestIMS Technologies Pvt. Ltd. (Everest) is an Indian software product company. With a rich market experience in the I&O, ITSM & IoT space, the company has built a widespread presence across the country through its product portfolio. Under the brand name of “Everest” the company have 3 distinct products namely – Everest IMS (Unified IT Infrastructure Management Suite for Networking and IT – both IP & Non-IP based Devices), Everest SM (An ITILv3 based Service Management tool), and Everest IoTMS (Monitoring and Management Suite for IoT & SCADA devices). For more information, visit: www.everestims.com

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Artis Launches 4 New Products on Amazon Prime Day 2018

July 30, 2018

MUMBAI, India – July 30, 2018 – Artis, a brand committed to provide premium audio products at affordable prices, has announced the launch of 4 new products on Amazon Prime Day 2018, namely BT-X3, BT603 wireless portable bluetooth speakers, PB15000 powerbank & VIP1000W PSU. Through this collaboration, Artis products will become easily available to bigger audience, thus strengthening and expanding brand’s reach. Artis products are perfectly designed to be an ideal solution to users’ problems, as each line incorporates highly rugged design elements to offer superior quality output and accentuate users’ personal styles.

Although we are traditionally a channel oriented company, in response to the changing demands of the customers in terms of speed, flexibility and to support business growth we have launched product these products on Amazon,” said Anil Daryani, Director at Artis. “Events & associations like this give us an opportunity to announce more products with jaw dropping deals. We are confident that more and more customers across India will now have easy access to the latest products from Artis along with an efficient and reliable buying experience.

BTX3 Wireless Indoor BT Sound bar with remote

 Features

  • Sleek & ergonomically designed to suit any indoor environments
  • Multiple input options like Bluetooth, USB, FM Radio, Card Reader and Aux input to enjoy music from multiple forms
  • Premium soft touch outer body and Dynamic Sound Effect with Front Firing 10W RMS Stereo speakers
  • 10M operating range & up to 5 hours of playback time by 1200mAH lithium polymer battery for hassle free entertainment

Artis BT603

Features

  • Cubical design, leather handle, compact form factor to easily carry around and suit in any outdoor environments
  • Multiple input options like Bluetooth, USB, FM Radio, Card Reader and Aux input to enjoy music from multiple forms
  • Matte finished soft touch outer body and Dynamic Sound Effect with Front Firing 12.5W RMS Stereo speakers
  • 10M operating range & up to 4 hours of playback time by 1500mAh lithium polymer battery for hassle free entertainment

Artis PB15000 

Features

  • 15000mah Lithium Polymer batteries
  • Over Heating, Over charging & Short circuit protection to assure safety
  • Compatible with android as well as iOS devices
  • Two USB power outlets to charge 2 devices simultaneously
  • Ultra slim profile to fit into your pocket

 

Artis VIP1000W Power Supply Unit

Features

  • SMT (surface Mounted Technology) PSU with higher integration & ATX 12V V2.3 for constant reliable power for INTEL & AMD chipsets
  • Active PFC design with max 85% efficiency and 99% power factor
  • CE,FCC,CCC certified built in industrial grade protections, over current, over voltage, under voltage, short circuit protection
  • 20+4 Pin x 1, SATA HDD x 8, EPS 12V(4+4 Pin) x 1, IDE x 4, PCI-E P8(6+2) x 8 ready for compatibility with NVIDIA & ATI/AMD RADEON cards
  • Multiple protection Standards: OCP/OVP/OPP/SCP/OLP and Safety/EMI Regulations: CE, FCC, CB, CCC

 

Price, Availability, Warranty & Technical Specifications

 Artis BT-X3  

Artis BT603

Artis PB15000 

Artis VIP1000W

MRP Rs. 3,899/-

MRP Rs.2,899/-

MRP Rs. 2,499/- MRP Rs. 17,999/-
   Click here       Click here       Click here      Click here

All the above launched models come with 1 year warranty and are available on Amazon & Artisstore.com

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About Artis

After being set up in Mumbai nearly three decades ago, Artis has expanded to several states in India. With a team of dynamic young professionals guided by their founding members who are immensely experienced in the IT, Audio, Accessories & Power sector, the company constantly moves ahead with technology, offering innovative, futuristic solutions to its customers. The support team is dedicated & experienced with a 24/7ready to assist attitude.

To know more, please visit www.artis.in


NetRack Exhibits NRSe Series in BICSI Chennai

July 12, 2018

The company briefed on the importance of Air Flow management in complex IT infrastructure

BENGALURU / CHENNAI, India – July 12, 2018 – NetRack, a leading solutions provider for data centers and end-to-end IT server racks, registered its participation in BICSI India 2018, Chennai. The company highlighted its highly acknowledged NRSe series, an ultra-rigid enhanced racks for high density application in data centers & server rooms and also briefed about Airflow management in complex IT infrastructures.

Speaking on the benefits of Airflow management, Mr Ravi Raj, Brand Head, Director, Sales & Support at NetRack, said “Today, companies end up spending more on their IT infrastructure because of inefficient airflow management. The management of both hot air and cold air is much more necessary to increase the overall efficiency of their data centers. Our server racks solutions increase MTBF of IT hardware by effective air flow management and help in reducing cooling cost.”

NetRack also outlines the importance of creating a healthy environment and adopting environment friendly practices for the data centers. NetRack’s NRSe series help enhance thermal management with air seal kit and blanking panels & bottom brushed access to enhance grounding & bonding.

The product range of NetRack is UL certified and follows all the international guidelines for product manufacturing.

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About NetRack

NetRack Enclosures foresees itself as a single window solutions provider for all data, network and server related concerns. NetRack’s mission is to deliver time bound quality products that are superiorly designed and precision engineered to perfection, to help the customers overcome their constraints while enabling scalability and increased performance at a reduced cost. NetRack guarantees to offer its clients good customer support services for problem solving and better relations.

Improved customer relations, employee welfare and transformation at all levels to achieve more than what they have achieved so far. The company wishes to upgrade itself through research and development of newer technologies for enhanced performance, scalability and cost effective products to cut costs to the customer.To know more, please visit www.netrackindia.com.


R&M Recognized as the Most Admired ICT brand by C-suite Executives

June 26, 2018

CEO/CMO of leading global and India’s finest brands has selected R&M as the customer friendly and the most trusted brand, making R&M the top supplier in the cabling market

BENGALURU, India – June 26, 2018 – R&M, a Swiss cabling systems developer and provider of high-quality Fiber & Copper solutions for network infrastructures around the world, has been recognized as one of the ‘Most Admired ICT Brand’ in India. R&M develops and produces cabling solutions for high-end communication networks across the world. With its high level of product quality and innovative, forward-looking system design, the company ensures that networks are future-proof and investments secure for the long term.

The selection of top 50 ICT brands was based on an extensive survey carried out by the media firm in consultation with IT professionals, tech veterans, research agencies, experts and analysts. They also solicited feedback from the CEO/CMO of leading global and India’s finest brands before announcing the best 50 ICT brand list.

We are pleased to be duly recognized/honored as one among the “50 Most admired ICT Brands” across the country. This award is a testimony of our consistent endeavor to introduce innovative next-gen products/solutions that help in addressing customer challenges and deliver business benefits.

 With digital transformation, technologies such as Internet of Things (IoT), big data, and cloud computing, have emerged as the topmost priority of all the businesses. The rapid adaptation, development and convergence of these three disruptive technologies, is making way for new opportunities and applications in all the sectors/verticals. However, to leverage its full potential, businesses need smart, intelligent and secure infrastructure which can be achieved by smart, reliable and high quality structured cabling,” said Gaurav Ahluwalia, Managing Director at R&M.

 R&M has been recognized for adopting innovative practices and providing 24*7 customer support in India. Their capability to provide Fiber & Copper solutions and products as per Industry standards and requirements has made them the most reliable choice. Additionally, their go-to-market approach, investments in program offerings, partner profitability, after market services, training & certification, communication & sales support and marketing programmes makes them distinctive.

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About R&M

R&M (Reichle & De-Massari AG) is a leading global producer of future-proof products and systems for communication and data networks. The company’s close collaboration with certified partners results in pioneering connectivity solutions in the sectors LAN, Public and Telecom Networks as well as Data Centers. The Swiss family company stands for innovation, quality, and proximity to customers. More information is available at www.rdm.com


FM45 brings freedom to the construction site

June 22, 2018

Field- mountable RJ45 connector from R&M now also available as a Cat. 6A angled version / Suitable for Power over Ethernet

WETZIKON / BENGALURU, India – June 22, 2018 – R&M, the globally active developer and provider of cabling systems for high-quality network infrastructures, based in Wetzikon, Switzerland, is extending its range of field-mountable FM45 network connectors. The FM45 comes as a straight or angled version for Cat. 5e connections, as well as a shielded version with metal housing. For high-performance connections of the category Cat. 6A, R&M offers shielded and unshielded types in an angled or straight form. There is also a variant with an outer housing for protection class IP67 for industrial applications.

Standard-compliant connections can be established anywhere without any special tools with the FM45. Connection termination just takes a minute and conductors no longer need to be stripped. When pressing the wiring cover closed, contact is made by means of IDCs. The tin-coated R&M IDCs guarantee gas-tight, vibration-resistant and corrosion-protected wiring of stranded and solid cable with tensile strength and long-term stability.

The FM45 enables data transmission up to 10 Gigabit Ethernet. Its specifications and attenuation values surpass the parameters defined in the standard. The Cat. 6A type is used to install Class EA channels in accordance with the ISO/IEC 11801 standard. It also supports the deployment of Power over Ethernet to 4PPoE. The FM45 additionally allows a combined A and B wiring of the cables. As an option, you can attach colored coding elements or IP protection sleeves.

Areas of application are structured cabling, local data networks, direct connections, bulk connections, switch links and lots of other applications of twisted-pair copper cabling. Industrial Ethernet, bus and data connections in building automation, security and communications technology, the Internet of Things and home networks are also among the FM45 connector’s areas of application.

The FM45 is ideal when existing buildings are to be converted into smart ones. In addition to old installations, new network cables and RJ45 jacks have to be installed. The FM45 can lead to fast solutions in these cases. Installers have the flexibility to decide on site how the cable is to be laid, where it is to be cut, and also where the connector is to be placed. They can react to customers’ requirements, changes of plan as well as surprises without any wastage. In many cases, using the FM45 saves having to install outlets.

Retrofitting of WLAN access points for better radio coverage both inside and outside buildings can easily be carried out using field-terminable connectors. Spontaneous network installations for concerts, trade shows and events can also be implemented with the FM45. Finally the FM45 connectors are used as support for servicing and maintenance, temporary installations or when repairing networks. This means installers can respond to acute challenges in the project.

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About R&M

R&M (Reichle & De-Massari AG) is a leading global producer of future-proof products and systems for communication and data networks. The company’s close collaboration with certified partners results in pioneering connectivity solutions in the sectors LAN, Public and Telecom Networks as well as Data Centers. The Swiss family company stands for innovation, quality, and proximity to customers. More information is available at www.rdm.com

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